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Critical Information Summaries

These Critical Information Summaries comply with the TCP Code C628:2019 and provide key information about each of our NBN broadband plans.

Critical Information Summary — Basic 25

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Basic 25 — Entry-level NBN broadband suitable for light internet use, email, and web browsing.
Monthly charge
$59.00 per month (inc. GST)
Minimum monthly charge
$59.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$59.00 (one month's charge)
Maximum speed
25/10 Mbps (download/upload)
Typical evening speed (7pm–11pm)
24 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP FTTC FTTN HFC Fixed Wireless

Available on all NBN technology types. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address not available on this plan (available on Ultrafast 500 and Superfast 1000 plans)
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

Critical Information Summary — Standard 50

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Standard 50 — Everyday NBN broadband for households with moderate usage, HD streaming, and video calls.
Monthly charge
$69.00 per month (inc. GST)
Minimum monthly charge
$69.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$69.00 (one month's charge)
Maximum speed
50/20 Mbps (download/upload)
Typical evening speed (7pm–11pm)
48 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP FTTC FTTN HFC Fixed Wireless

Available on all NBN technology types. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address not available on this plan (available on Ultrafast 500 and Superfast 1000 plans)
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

Critical Information Summary — Standard 100

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Standard 100 — High-speed NBN broadband for busy households with multiple devices, 4K streaming, and working from home.
Monthly charge
$79.00 per month (inc. GST)
Minimum monthly charge
$79.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$79.00 (one month's charge)
Maximum speed
100/20 Mbps (download/upload)
Typical evening speed (7pm–11pm)
95 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP FTTC FTTN HFC

Available on FTTP, FTTC, FTTN, and HFC. Actual speeds on FTTN may be lower depending on line length. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address not available on this plan (available on Ultrafast 500 and Superfast 1000 plans)
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

Critical Information Summary — Premium 250

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Premium 250 — Premium NBN broadband for power users and large households with heavy simultaneous usage.
Monthly charge
$99.00 per month (inc. GST)
Minimum monthly charge
$99.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$99.00 (one month's charge)
Maximum speed
250/25 Mbps (download/upload)
Typical evening speed (7pm–11pm)
235 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP FTTC HFC

Available on FTTP, FTTC, and HFC technology types. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address not available on this plan (available on Ultrafast 500 and Superfast 1000 plans)
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

Critical Information Summary — Ultrafast 500

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Ultrafast 500 — Ultra-high-speed NBN broadband for demanding households requiring top-tier performance. FTTP only.
Monthly charge
$119.00 per month (inc. GST)
Minimum monthly charge
$119.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$119.00 (one month's charge)
Maximum speed
500/50 Mbps (download/upload)
Typical evening speed (7pm–11pm)
480 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP

FTTP only. This plan requires a Fibre to the Premises NBN connection. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address available as an add-on at no extra charge on this plan
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

Critical Information Summary — Superfast 1000

On The Spectrum Pty Ltd (ABN pending) | Effective 1 March 2026

Plan name & description
Superfast 1000 — Maximum speed NBN broadband for the most demanding users. The fastest residential plan available. FTTP only.
Monthly charge
$139.00 per month (inc. GST)
Minimum monthly charge
$139.00 (no lock-in contract; minimum commitment is 1 month)
Total minimum cost
$139.00 (one month's charge)
Maximum speed
1000/50 Mbps (download/upload)
Typical evening speed (7pm–11pm)
950 Mbps download
Data allowance
Unlimited. No excess usage charges.
Contract term
Month-to-month. No lock-in contract. No minimum term.
Early termination charge
Not applicable — no lock-in contract means no early termination charges apply. Cancel anytime with 30 days' notice.
Technology types
FTTP

FTTP only. This plan requires a Fibre to the Premises NBN connection. Availability depends on NBN infrastructure at your address.

Inclusions
  • Unlimited data
  • Australian-based customer support
  • Self-service customer portal access (my.onthespectrum.com.au)
  • Standard NBN connection (where available)
  • Email and phone support
Exclusions
  • Modem/router not included (you will need to supply your own compatible modem/router)
  • Static IP address available as an add-on at no extra charge on this plan
Other charges
  • No setup fee
  • No early termination fee
  • No excess data charges
  • Non-standard NBN installation fees may apply if required by NBN Co (quoted before work begins)
Complaints

If you have a complaint:

  1. Contact OTS at [email protected] or call 1300 OTS NET (1300 687 638)
  2. If unresolved, escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
Further information

All information is current as of 1 March 2026. Speeds shown are based on NBN wholesale speed tiers. Typical evening speeds are measured during the busy period of 7:00 pm to 11:00 pm and represent the speeds most customers on a plan can expect. Actual speeds may vary depending on technology type, network conditions, and equipment. For the latest pricing and plan details, visit our Plans page.